Ms Dara Deering:

We have 56 cases in which customers believe they should be in scope for the examination but in respect of which we have determined they are not in scope. Some originated prior to last year. Where we deem they are not in scope and, therefore, not impacted upon by the examination, we will give them a final letter and tell them that the mechanism applying to them thereafter will be the Financial Services Ombudsman. We did not deem them in scope or impacted by the examination.

Other customers have kept in touch with us throughout this process. Some may have been in scope because the in-scope population was a lot larger. We will write to them to advise them that, despite the fact they were in scope, they are not impacted. We will advise them of the process through which they can go to provide information to us, or to advise them of their rights under the independent process of the Financial Services and Pensions Ombudsman.