John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

On buy-to-let properties, in cases in which properties were placed in the hands of a rent receiver, not sold for one reason or another and fell into disrepair, is the history of the customer's journey taken into account? In other words, does the bank consider all aspects of his or her journey, including his or her experience with the bank and what happened to him or her, and then determine if compensation in respect of any specific part of that journey requires to be paid? Is that correct, in general terms?