Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

In fact, the vast majority of cases may not have cost the RTB legal fees. They are done by way of a mediation process. Although that process may have some legal aspect to it, it would be quite useful to see what the client or complaint ratio is and what requires legal attention or not. Any member who has experience of dealing with the kind of issues that go to the RTB finds that it is quite a frustrating process.