Oireachtas Joint and Select Committees

Thursday, 1 February 2018

Public Accounts Committee

2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office

9:00 am

Ms Hilary Murphy-Fagan:

We are not there yet. The easier it is to use, the better the experience for the user. That is what we are trying to do. There is a technology steering group in place and Ms Lyons, the Government Chief Information Officer, CIO, the head of HR for the Civil Service, several other senior managers from Departments and I participate in it. The head of enterprise IT in the NSSO is on that group. We are only starting to consider what we have today and what we need for the future, to see where the gap is and what we need to do. It is too early to analyse what the future will bring but we did a business case for all the costs we have spent to get to this point and that was part of the business case that went to Government for the decision to proceed.

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