Ms Hilary Murphy-Fagan:

Anybody can contact us online, through our website. There is a contact telephone number and we provide a full telephone service, Monday to Friday. A person can also contact their local HR or their line manager who is pivotal in a person's relationship with their employer and that does not change. The line manager still approves certain things so if I want to apply to take parental leave, I would put that message online and the system will automatically route it through workflow to my line manager who will give approval. The decision-making stays always with the Department. We are not the decision-makers, rather we do the administration.