Ms Hilary Murphy-Fagan:

They might have. If they were physically located in the same building, they might have gone down the corridor and handed in a piece of paper and asked for something to be done for them. It is the model of shared services, I suppose, in that we are very much part of the Civil Service. We are civil servants providing this service to everybody. We are just remote. People cannot see us but we actually have people coming to visit our offices on a very regular basis. Our doors are open to showing people what our offices look like.