Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

I welcome the witnesses. When we get to this point in the meeting, a lot of the questions will have been asked. I am generally supportive of shared services and consolidation rather than fragmentation. It always comes with a health warning, however. We want it to be effective as well. Some of the examples Ms Lyons has drawn attention to where there is consolidation, such as the likes of the housing assistance payment, HAP, shared service centre in Limerick - I think it should have been left out. Sometimes they do not work very effectively.

There is a customer services group and obviously that gives some sort of indication of how well the service is working. Who is in that group?