Oireachtas Joint and Select Committees
Thursday, 1 February 2018
Public Accounts Committee
2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office
9:00 am
Ms Hilary Murphy-Fagan:
They are receiving a service, and every service has a cost. If a client wants new services or non-standard services there is a cost involved. We have a service management agreement in place that clearly defines what services we provide, who is responsible for what, what we do and what the client body does. This two-way agreement ensures that participation and engagement continues with the client bodies.
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