Ms Paula Lyons:

The report was very useful and, as Ms Murphy-Fagan stated, we very much welcomed it.

Our own awareness around reporting, both externally and internally, significantly improved during 2017, which gives us a better view of where delays are happening. The other improvement since the end of last year is that all payrolls are now within shared services, so we have an end to end view and are better able to target delay or error compared to payrolls that are still with parent Departments.