Oireachtas Joint and Select Committees

Thursday, 1 February 2018

Public Accounts Committee

2016 Annual Report of the Comptroller and Auditor General
Chapter 10: Shared Services - Management of Salary Overpayments
Appropriation Accounts 2016
Vote 18 - National Shared Services Office

9:00 am

Ms Hilary Murphy-Fagan:

I think so. The committee must understand that it has been a very busy few years for my staff because until now we have not had any period of business as usual. I often liken the migration coming in from various Departments to trying to redesign a runway while the plane is coming in to land. Only now that the migrations have finished do we have the opportunity to attend to continual improvement. I always welcome hearing about issues because we can only improve when we are aware of them. I am confident we will work through those that have arisen.

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