Ms Hilary Murphy-Fagan:

We have some robust training programmes in place such as in respect of induction, specialist skills training on processes and procedures, job aids and checklists and training support for people carrying out the work. We have certification training for our payroll staff. That is provided by the Irish Payroll Association. There is certification training for our HR provided by the personnel development association. We have training on lean six sigma on project management. We have a very wide range of training support as well as management training because some of our managers are new managers.