Ms Hilary Murphy-Fagan:

IT shared services are provided as a shared service from the Office of the Government CIO. We have a service management agreement in place with that office. It provides services to us, for example, regarding the Government network and help desk IT shared services for common business applications such as Microsoft. It provides help desk support for being able to use one's computer. Where we take responsibility is with all the software applications we use. The hosting of all our applications is provided by an IT shared service from the Office of the Government CIO. Our infrastructure or servers sit within two existing Government data centres. The Office of the Government CIO provides the infrastructure support and the disaster recovery testing, which is a requirement we carry out regularly. That is all internal.

Externally, we have application management support through a number of providers. On the HR side, BearingPoint Ireland is in contract and is the managed service provider for HR. Payroll is a different system.