Ms Elizabeth Arnett:

Yes. It is important to emphasise the point. We look at customer communication and listen to calls and much frustration comes from a lack of certainty. We have exacerbated that position by not being able to give customers certainty in terms of when they will know and get paid. As soon as we are through the phase two process, we will be able to very clearly say to customers whether they are impacted or not. We can only confirm the 3,500 impacted and we cannot confirm the non-impacted until we are through the phase two process. As soon as we are, will be in a position to confirm that.