Ms Elizabeth Arnett:

It would be as soon as the customer wants it. That is the standard we endeavour to meet, especially for customers particularly impacted by the tracker mortgage examination. As we said, for customers who have lost their homes we would assign an individual who would work with them through the entire process. They would have an individual case handler whom they could meet whenever they need to. We get requests from customers all the time for meetings and we endeavour to meet those requests as soon as possible.