Oireachtas Joint and Select Committees

Thursday, 1 February 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Tracker Mortgages: Ulster Bank

9:00 am

Photo of Rose Conway WalshRose Conway Walsh (Sinn Fein) | Oireachtas source

That is the exact same answer the witness gave me the last time here, a year ago. I went back to the customers and said they would be contacted and know where they stood, at the very latest, within six weeks. That did not happen.

The witness indicates that if a customer requests a meeting, the bank will engage with the person and make the necessary arrangements to suit the customer. Is he giving that commitment today? Will he reiterate it? If somebody asks for a meeting with the bank, it will engage with the customer.

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