Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

I will go back to what Senator Conway-Walsh raised with regard to the subject access request, SAR. I have had much correspondence about this. It relates to customers' own documentation. The bank has a 40 day SAR deadline for customers. I will give a snippet of one email, which states that the customer requested details through a SAR on a certain date and was told 40 days later, after chasing it, that the bank could not fulfil the request as the customer was on a tracker mortgage and had to call the tracker team in Dublin. The customer sent back the €6.35 with a letter called a tracker closure letter and a number to ring that did not work. The tracker team in Dublin said the customer's account was included in the Central Bank review but advised that it was the SAR team's responsibility to get the data to the customer. The customer made numerous calls, week after week, to the UK SAR team, the tracker mortgage examination, TME, team, the complaints team and the mortgage operations team. They all promised to help the customer but no one has. The customer received a letter offering a small sum of money but does not want this, rather when his or her data will be received.