Ms Hilary Murphy-Fagan:

In response to the Deputy's first question, it is important for the committee to understand that we were only setting up the shared service centre in 2014-2015 and we only finished the final transitions to the HR shared service centre in 2016. The data is not comparable in that we were servicing a much smaller number of client bodies in 2014 than at the end of 2017. For the Departments that transitioned later during that phase, they themselves continue to manage their overpayments and they also had their payrolls - they themselves were processing payrolls and administering payroll. When one looks at the data, I can understand the question. However, it is a moving target because the number of bodies we service is different now.