Paddy Burke (Fine Gael) | Oireachtas source

I welcome Mr. Stanley and Ms Arnett. The bank's complaint handling centre received a letter from a customer in January 2016, over two years ago. The letter thanks the customer for their letter of 23 January and tells them that the bank is currently working through the Central Bank requirements and will continue in due course if this customer's case falls within the scope of those requirements.

It is quite obvious that the Central Bank was working with Ulster Bank before 2016. This point follows on from Senator Horkan's comments. The Central Bank was working with Ulster Bank prior to 2016, so we are talking about 2015 and the requirements of what they would agree. The letter says the bank will contact the customer in due course if their case falls within the scope of those requirements.