Kieran O'Donnell (Fine Gael) | Oireachtas source

Why is it taking so long? Mr. Stanley keeps going on about legacy systems and so forth. Why are we here today having to tussle with him to extract what is basic information? If the roles were reversed and I were the customer and he were the banker pursuing me for my mortgage, I do not think he would be as civil, and that is the core of the problem. The ordinary person out there is saying the banks will always be banks. People expected to see change when the crisis came. Ulster Bank was bailed out by its parent company in the UK but it has a large body of Irish customers. It made a substantial contribution in the farming sector, it pioneered in the SME sector and it went into small towns.

With the level of money involved, why have banks eroded that goodwill with customers and the general base? Mr. Stanley might put that in context.

On the tracker mortgages and the years when overcharging was taking place, how much did the banks benefit in terms of the bottom line? Mr. Stanley is the chief operations officer. How much did the bank benefit in terms of its profit and loss on an annual basis?