Oireachtas Joint and Select Committees

Thursday, 1 February 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Tracker Mortgages: Ulster Bank

9:00 am

Mr. Paul Stanley:

As I said earlier, the issue is with legacy systems that are no longer there. We had five mortgage systems and that is the complexity of going back into systems that are closed down, extracting the information and rebuilding customer files. We now have two and in effect most mortgages are on one. That absolutely has been a challenge of the past. It is not there today. During the course of 2017 we completed that migration and we now have only two mortgage systems.

In terms of investment in systems, those are RBS's systems, not Ulster Bank systems per se. RBS invests €1 billion a year in IT and systems upgrades and we are the beneficiaries of that.

It is happening both in our mortgage systems and our mortgage processes, and indeed other investments across the bank.

I will conclude by commenting on the dividend, which was also raised. Ulster Bank is excessively capitalised at this point. That, as the Deputy is aware, is taxpayers' money that came in from the UK, and was needed, in order to capitalise the bank. The European Central Bank, ECB, our own Central Bank, and indeed our own parent company, are quite comfortable with the view that it was appropriate to make that dividend. We remain the most capitalised bank within the Republic of Ireland, certainly the most capitalised of the main banks. That is why the dividend was repaid. Investment continues to take place in our system.

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