Ms Francesca McDonagh:

We are working to have made an offer, that is, a letter with the detail by 31 March 2018. That is our intention. Within the customers who have not yet been contacted, these are the difficult cases and we are tracing them. Some customers have moved away from Ireland; they have moved to the UK. I know from individual cases I have looked at that they were nationals of India or China and they have moved back. We are tracing in Ireland, in Europe and globally and we are tracing approximately 250 customers. We are using a third party professional tracing agency to contact them in order that we can send them the letter with the offer of redress and compensation. It is possible that in some cases, such is the tracing that we may go beyond 31 March but we are endeavouring to have contacted and made an offer of redress and compensation by that date, notwithstanding some extreme circumstances when we have not been able to find the individual customer.