Ms Francesca McDonagh:

If I may just add, Deputy, the interchangeability of customer and account is not to confuse the numbers. It is because when we look at the situation we do not see accounts, rather we see the individuals who have been impacted. That is why much of our language around this, and this is not a PR perspective, is how we look at these cases; we look at our customers and not account numbers. That is behind the use of that language.