Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

I still cannot reconcile a figure of 1,000 customers. Maybe it is distinction between customers and accounts because one customer could have a number of accounts. As the CEO said in the statement she issued on 9 November: "Approximately 4,300 customers will shortly be written to by the Bank with an offer of compensation. Please note that those are separate from the 6,000 additional customers." Further on in her statement she confirmed: "the Group has therefore agreed to include an additional c. 6,000 accounts within the scope of the compensation scheme." Can the CEO clarify how the bank reached the final figure 9,400 customers?