Ms Francesca McDonagh:

I am always happy to consider individual cases. Our commitment has been to be customer-focused and definitive in our resolution of this matter, to draw a line under the tracker issue for customers who have been impacted and ensure that they are fairly addressed. That commitment continues and we believe that we have identified, to the best of my knowledge, every customer who has been impacted. The Deputy's query is based on one memo. I am keen to consider the matter to help clarify the matter.