Ms Francesca McDonagh:

Let me try to answer that. We have been robust in our inclusion of any customer where we think we did not do the right thing, whether from a contractual, consumer or a reasonable outcome perspective. We believe and are committed to addressing this for all customers, including that group of staff. I have not seen any of the particular cases the Deputy is referring to and I am happy to look at any individual case after this committee. Any customer who believes he or she is entitled to compensation and redress, who has not received it, should contact us. We can provide those details. Our commitment is to address and resolve this until the last customer feels they have been treated fairly. We believe we have identified all customers who are within the examination and redress and compensation. We have contacted nine out of ten of them. We have 1,100 customers we are committed to contacting by the end of March.

That is our commitment. We will not finish this work until the last customer is contacted. If there is a particular case that the Deputy is referring to, I would be happy to talk about it separately.