Oireachtas Joint and Select Committees

Tuesday, 30 January 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Tracker Mortgages: Bank of Ireland

7:10 pm

Photo of Pearse DohertyPearse Doherty (Donegal, Sinn Fein) | Oireachtas source

Has Ms McDonagh written to ask any of the 9,400 victims how it felt that the bank took their money and denied them of it for the last number of years? Has Ms McDonagh asked how it felt to the customer, their family and loved ones so that she as chief executive officer of the bank can make an informed decision as to the level of compensation to be awarded instead of giving blanket compensation with advice to consult a financial adviser or legal professional, which in some cases people are not familiar with doing, and then having to do a formal appeal? If she has not written to anyone, why has she not taken that approach of being people-centred? I am sure the PR guys in the bank advised the need for customer focus after this massive scandal. I am sure they talked about fluffy language around a change of culture but when it comes down to the detail of it, why did the bank not write to these individuals and ask how the bank had hurt and wronged them so that it could make an informed decision on the pain and suffering it caused and note to customers that they can go on and appeal if they are not happy with the result?

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