Ms Francesca McDonagh:

I thank the Deputy for the question. We have an established compensation and redress framework and we are operating within it. For cases where there are more extreme circumstances such as distress, vulnerability or ultimately the loss of ownership, which is a very extreme outcome of the tracker issue, where there is a clear causality between the tracker issue and the loss of a home, we are looking at those case-by-case, whether through the appeals panel or, ideally, our own assessment. When we look at individual cases and come to a conclusion that reflects the individual circumstances of the case so customers do not have to go to the appeals panel and do not feel the need to take their cases to court, although it is perfectly within their legal right to do so, we look at them case-by-case. At the moment, we believe the compensation and redress framework is an appropriate one but we look at case-by-case individual scenarios as-----