Mr. John O'Sullivan:

We are always seeking to improve how we work and we look critically at our processes. We liaise with our peer organisations in Northern Ireland, England Wales and Scotland and internationally. We commissioned a study by two of the leading international organisations, the International Property Tax Institute and the Institute of Revenues Rating and Valuation to assist us in modelling our business processes and that was done at the end of 2016. They identified a couple of areas to work on. Some of the recommendations would have to do with the better use of field technology. It is always an ongoing process. We like to think we are continuously getting better at it but there is no place for complacency.