Fergus O'Dowd (Louth, Fine Gael) | Oireachtas source

I am very concerned that the software is not sufficiently adequate to ensure such problems do not arise. Trust is hugely important. When I pass through a toll I trust that the system will deduct only the amount owed and that I will not be overcharged. Trust in the system is now broken because it appears it is faulty.

Another matter was brought to my attention in recent days. I am happy to share this information with the witnesses. In appears that in some cases the toll displayed for a car on approaching a toll booth is the toll applicable to a commercial vehicle and when the motorist raises the issue with the attendant in the booth he or she raises the barrier for them and they are not charged. There is other evidence of malfunctions of the system, although they are not major. People are complaining to me. They no longer trust the system. I appreciate that the witnesses were not aware of this issue until I brought it to their attention but I am not happy with that.