Mr. Bernard Byrne:

As I outlined, one of the objectives of our changing the performance management system is clearly to do the opposite of that, it is to make people focus equally on how we go about doing what we are doing. We have four pillars in the organisation that we try to build everything around, the first of which is customer first. We know we have more to do on it, but that is absolutely where we are at. Does Mr. Kinsella want to say anything further on that?