Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

I listened to what Mr. Byrne said about the reasons and how the bank responded. To tell the truth, my blood pressure continued to increase because I simply do not believe what I heard. I do not believe that IT systems can be blamed and that the effects were not considered at the time. I know Mr. Byrne was not there at the time but I want to tell him that I believe that it was not just an accident. I do not believe people when they say: "Ah, we discontinued the scheme in 2008 and we did not consider that thousands of our customers had the contractual right to go on to trackers." The reason I say I do not believe AIB is because customers approached it and made complaints. They told the bank about their entitlement long before any examination by AIB in 2015. What did AIB do? AIB pulled down the shutters, told people to hit the high road and told people they were wrong. When the matter was brought to the bank's attention by individuals it did not correct the matter.