Ms Derville Rowland:

We made it clear in the framework that a protective position was required to be taken by lenders. If in doubt, they must put a gate on the procedure. I am sorry it has been going on for so long but it is a job of an enormous scale. Lenders have been reminded of the seriousness with which we expect them to take this matter. We have been on-site with each of the main lenders and it has been part of the on-site supervisory work we have been doing. We have checked exactly what they are doing in respect of this issue. It is a collaborative piece of work between the conduct supervisors and the banking supervisors, because the latter are very familiar with the layout and structure of lenders. We take this very seriously.