Ms Derville Rowland:

I have some information to assist the committee understand where this has landed. At the entry level, if I may call it that, are some of the marginal cases or cases for a short duration. It may have been an error for a number of weeks and one might end up with small sums. It could be a few hundred euro. That is at the entry level.

The committee has also heard about advice payments. However, everything scales up the more severe the detriment. Then we move into the category where I think most people affected will fall. The range of compensation is between 10% and 15%, depending on what the lender arrived at. Some put floors in the system. For example, there would be a minimum payout of €1,000. Others did not. The minimum ranges might be between €125 to, say, €1,500, but they are in a scale of percentages.

Then we move up to the next level where, at the highest point, we have the loss of one's home. We had to do a huge amount of fighting with the lenders to improve the schemes. We had that conversation in October. My colleagues had in excess of 200 turns of documents to try to keep improving the offers where there was desire not to have any compensation at all, which was utterly unacceptable. It was to push them to minimum levels. By and large, we pushed for a minimum cash payment of approximately €50,000 for everyone who suffered the appalling circumstance of losing his or her home, which should not have happened.