John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I do not want to go into the precise details. Let us say, for example, an individual customer of a bank applies for funding from it but the bank refuses without giving a stand-up reason, an appeal is lodged with the appeals office which agrees the person was entitled to the loan because his or her figures were correct and when the person returns to the bank, it refuses. In that case, the appeals section declared that the original application complied with the guidelines and the figures were correct but for some reason the main bank in Ireland says "No." I am concerned about the way the fund is managed and that it is getting lost in the general activities of a bank. I ask the witnesses to come back to me on this matter.

The committee has received correspondence on trackers. For example, KBC has acknowledged, after a long argument that the person concerned is impacted on one mortgage for two buy-to-lets or something. The person gets word on the one mortgage but no word on the other matters. Everything is left in abeyance and no information is forthcoming. It is a similar situation with AIB. One gets the same spiel from it in terms of one's position within the analysis and whether it has been impacted. The Central Bank has direct contact with banks. I presume such contact makes banks move as fast as they possibly can to resolve all of these issues.