Mr. Ray Hernan:

The Deputy asked how many people might have been let down by the service. I do not have the statistics to hand but I will certainly find out. I cannot deny that there have been breakdowns and I was upfront in saying that in my opening statement. It is something on which we are focused. When there is a fall down, we try to learn from that and we have certainly learned from a number of experiences with passengers pre-Christmas or early in the autumn. I would like to think that our service and our ability to provide an accessible service to passengers has improved in the intervening period.