Dr. Niall Muldoon:

From our point of view, if a complaint is upheld and we make a recommendation to a public body, whether it is to the HSE or any of the other public bodies, generally we follow this up within a six month period, but we keep engaged with the parent or the complainant to make sure they are getting what it is we had recommended. We keep on the case. We have had two cases that we have kept on for three, four and five years to make sure that the recommendation happens. Most organisations tend to follow through quickly. If it is not happening then we certainly do re-engage with the fullest possible power behind us.