Mr. John McKeon:

The letters are a separate issue. There are two issues. One was the issue of letters being sent out telling people that they needed to try to recover funds from a person who had maintenance obligations to their children. That is the case. That is the law. However, it is not the case that a person who is in a situation of domestic violence is required to contact his or her former partner to do so. The staff member who incorrectly told a victim of domestic abuse that she had to go and get this evidence did so in error. The staff member subsequently contacted the individual and apologised for the error.