Oireachtas Joint and Select Committees

Wednesday, 6 December 2017

Joint Oireachtas Committee on Children and Youth Affairs

Cybersecurity for Children and Young Adults: Discussion (Resumed)

9:30 am

Ms Niamh Sweeney:

We were asked how long it takes us to review things. Usually, everything is reviewed within 24 hours. As Ms de Bailliencourt highlighted in the opening statement, certain types of reports are prioritised because they may result in real world harm. If there is a risk of self-harm, that can often be reviewed within minutes and we would escalate it to the Garda. We have done that here in the past 12 months. We have 7,500 people working on the teams Ms Cummiskey mentioned and our CEO, Mark Zuckerberg, announced on the last earnings call he did at the end of the third quarter that we are adding an additional 10,000 people to the staff looking at the security and safety of users on the platform. The reason I mentioned that it was on the earnings call was because he made it very clear on that call that the security and safety of users takes precedence over the profitability of the company at this time. To put it in context, we have a global workforce currently of just over 21,000, which means we are adding an additional 50% just on the teams that look at security and safety. I hope that speaks to the commitment we have to addressing a lot of the issues that have arisen and continue to arise. These are evolving challenges.

I am sure the members have additional questions on public figures vs private individuals on the platform. It is not an easy conversation to have in a room like this because the members are obviously affected directly in a way the ordinary population is not. The difficulty we have is that freedom of speech is protected under the European Convention on Human Rights and by the Constitution. As such, we try to strike that balance. People do not often articulate themselves in a way people find polite or palatable. They use curse words. The difficulty we have is that the right to freedom of expression includes the right to offend, shock and disturb. One of the ways we have tried to address that is by creating controls for individuals like the members. While we have a higher tolerance for that kind of language, the members can control their own experience on the platform by blocking, hiding, deleting and ensuring they do not impact on their pages or profiles. I understand that these are difficult issues for this group more so than for anyone else.

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