Ms Oonagh McPhillips:

I am not sure he said that exactly. I was disappointed the Taoiseach said that but it is not for me to disagree with him. What we have been trying to do this morning is outline to the committee some of the detailed work that has been done. In changing a culture or organisation, system-wide change is made up of a whole lot of small elements that are not necessarily newsworthy. The improvements that have been made are below the water line and over time they contribute to a changed culture and organisation. That is what our concentration has been on in the past few years, in common with other Departments across the Civil Service under the Civil service renewal plan.