Mr. John Byrne:

We had our annual fraud conference last year. We have run four or five such conferences now. There were about 350 people there, claims experts, investigators and so forth. Every year it provides a forum, and it is growing in importance. The conference facilitates analysis of how insurers can work together to identify trends, and to inform policy that responds to issues of concern to the customers and to business. One area that insurers are particularly looking at is improving data analytics as a way to invest in their investigative units and analytical tools. These improvements to investigation can help identify inconsistencies in claims at an earlier point in the process. That prevents a claim going further down the line and incurring extra costs, such as litigation costs, the cost of expert witnesses, and so on. It is important for insurers that there is a deterrent and that they are effective in their investigations, because it affects public confidence in the claims settlement process. That is just one area that insurers are looking at.