Ms Ita Mangan:

As I explained, volunteers in MABS are on the boards. They do not produce outcomes for citizens but staff do. In four of the 53 cases, those who serve on the boards do the accounts or administration or whatever. In all other places, the staff do that work and provide the service to the citizens. The boards of the MABS or CIS companies do not have a direct output to the citizen but the volunteers who work in CIS do, and I accept that. They will continue to provide that service in the same way they always have. Many of the assumptions in the report are not ones with which everyone would agree, but it is a technical professional report and I cannot second-guess it.