Ms Janice Donlon:

Certainly since the funded services have come under the HSE, and in my time, we have not received complaints. All of the 15 services have robust complaints procedures and have mechanisms for service user feedback. All of the complaints would be sent in to the consumer affairs division of the HSE as is outlined in their service arrangement for the protocol around where complaints are directed. The complaints would also be directed to us in the programme. We have not received complaints about the services we fund. There are complaints in respect of other agencies, such as the rogue agencies or disingenuous agencies that are not funded by the State. Those complaints would come to the services we fund and this is where we would see them.