Shane Cassells (Meath West, Fianna Fail) | Oireachtas source

What is the role of the Department in respect of the emergency call answering service? In my home town of Navan the 999 service contract was awarded to BT Ireland, but BT Ireland has continuously outsourced the service. There were protests outside the centre last year because of the company's refusal to engage with the CWU. It is causing a lot of angst.