Joan Burton (Dublin West, Labour) | Oireachtas source

There is a great deal of confusion and uncertainty. I am sure people are approaching the Minister as well as every other Member as to whether they should have been put on a tracker mortgage. People may have negotiated a tracker mortgage and at a certain point the bank indicated that the tracker option which had been part of the deal was no longer available. Will there be a better public information system for people? The success rate of people who are trying to access the documentation on the details of their deal is variable. I would like to know about the information system that is in place and whether it will be improved.

I know some of this is perhaps the responsibility of the consumer information section of the Central Bank but it is important because for many people the sums involved are significant and a number of families have been through a lot. As the Minister is aware, some financial institutions have been much more recalcitrant than others in addressing the issues.