John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

It is merely a point about individual cases.

On this International Credit Union Day, I indicate my support for the credit unions and the desire of Sparkassen to see that type of model, incorporating An Post and the post offices. It is something on which maybe we can engage with the Governor at a different time. Lastly, in terms of vulture funds and how they manage accounts, I asked the Governor about the general communication from banks. I have to tell him that in dealing with some of the vulture funds, such as Capita, and their managers, it is unacceptable the rounds that one has to go to to get the information relevant to one's case. For instance, they do not return calls as efficiently or quickly as they should because they are dealing with a party on the other end who is stressed in more ways than one. In attending the meetings I was taken aback by the attitude, as I stated today in the Dáil, to sit opposite one of these, Capita, and to hear staff tell the borrower that he or she should get the money from parents, brothers, sisters, neighbours or the local credit union, but that it wants the money. I am taken back by the general attitude within Capita to the management of its different property loans, etc. It does not give the individual a chance. It is only by intervention of outside help that individuals get the basic information that they are entitled to. It is not acceptable for that message to be sent out through them. The Central Bank should take note of the type of attitude that individuals are experiencing when they come up against the big monied well-armed legal people, such as the one I have dealt with so far, Capita. It is shocking.