John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I come to the matter of communications with the banks, where individual customers write to the banks looking for information or trying to get their paperwork or whatever the issue might be. I noted earlier that the Central Bank officials look at paperwork in the banks they go into. It has been widely reported that customers have been told that documents are missing and that conversations in particular years have not been recorded. What would the Central Bank expect of the banks with regard to their paperwork and to these recordings in particular?