Ms Derville Rowland:

Where necessary, but it depends on the issue involved. If it involves a difference of opinion on a legal contract, an on-site inspection will not add a lot of value to the formulation of one's opinion. If it is a matter of checking decision-making on underlying documents or something else, on-site inspections have a very valuable role. One uses the right tools for the right issue. It is really important to know that there is nothing in the way of the redress and compensation schemes being run, which is a priority for us, while the challenge piece takes place in the background. They are concurrent and one does not get in the way of the other. It is really important to understand this.