Ms Derville Rowland:

It is important to emphasise that three schemes are up and running but the lenders sign off on these schemes. The Central Bank put the framework in place, challenges and pushes, and does not allow the worst excesses of unacceptable, but the lender's board decides the scheme. Given that we knew this was the scenario that was being built, that is the reason none of them is allowed to even start without the appeals mechanism. People might be forgiven for saying: "Why bother with that appeal part of it at all because it does not deliver a monetary sum?" However, these are supposed to be starting level amounts and some of these were proposed to us as closed amounts that would not be varied or improved. We see the appeals process as a way by which a lot of more detail about personal circumstances, if needed, can be brought forward. One of the benefits of the scheme is that people get the payment upfront so they have it and there is no disincentive-----