Kieran O'Donnell (Fine Gael) | Oireachtas source

Many of those 13,000 people are looking in here today. They want closure brought to the issue. Frankly, they will not believe there is an end in sight given what we have heard to date. As such, I want to go back over a couple of areas. Professor Lane spoke about the 2013 legislation. If a customer was on the wrong rate after 1 August 2013 - let us say it was September 2013 - is there an entitlement legally to seek redress under the Act back to when the incorrect rate arose?