Oireachtas Joint and Select Committees

Thursday, 12 October 2017

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland (Resumed): Customer Experience

9:30 am

Photo of Paddy BurkePaddy Burke (Fine Gael) | Oireachtas source

Representatives of Ulster Bank told the committee that it had employed 200 extra staff on this process, that it could not go any faster, that it had put aside a certain amount of money to pay the redress and that it has to wait for clearance from the Central Bank. Why can it not go any faster and pay out the money? As Senator Kieran O'Donnell has said, banks are very thorough in everything they do. Mr. Kissane has suggested that the process should be fairly simple.

In view of Ulster Bank having 200 staff working on the process and money set aside for redress, why can it not do this overnight?

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